Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it and how we keep it safe when you work with Truellion Technologies.
Truellion Technologies ("we", "us", "our") collects information from clients and visitors to provide and improve our services. The information we collect includes:
We collect this information when you fill out a contact form, request a quote, sign a project proposal, communicate with us via email or WhatsApp, or make a payment for our services.
We use the information you provide only for legitimate business purposes, including:
- Communicating with you about your project, providing quotes and answering inquiries.
- Delivering the services you have hired us for, such as web development, mobile apps, AI automation or SEO.
- Processing payments and sending invoices or receipts.
- Sending project updates, support information and important service-related notices.
- Improving our services based on client feedback and project outcomes.
- Complying with legal obligations, such as tax and accounting requirements.
We do not use your personal information for any purpose beyond what is needed to deliver our services and maintain our business relationship with you.
We take reasonable steps to keep your information safe and secure, including:
- Storing client files, documents and project data in secure, access-controlled systems.
- Using encrypted connections (HTTPS/SSL) for all communications through our website and tools.
- Limiting access to client data to only the team members directly working on your project.
- Using secure, reputable third-party platforms for payment processing, so we never store your full payment card details ourselves.
While we take every reasonable precaution to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, but we are committed to using industry-standard practices to keep your information safe.
We do not sell, rent or trade your personal information to anyone. We only share your information in the following limited situations:
- With trusted third-party tools we use to run our business, such as payment processors, email services and project management software — only the information necessary for them to perform their function.
- If required by law, such as in response to a valid legal request from a court or government authority.
- With your explicit consent, if you ask us to share project details with a third party on your behalf.
Any third party we share data with is required to handle your information responsibly and in line with applicable privacy laws.
- We retain client project information and communication records for as long as needed to deliver our services and for a reasonable period afterward, typically up to 3 years, for support, legal and accounting purposes.
- Billing and invoice records are kept in accordance with applicable tax laws in Pakistan.
- If you ask us to delete your personal data and there is no legal or contractual reason to retain it, we will remove it from our active systems within 30 days.
No matter where you are located, you have the following rights regarding your personal information:
To exercise any of these rights, simply email us at hello@truellion.com. We will respond to your request within 30 days.
As part of delivering our services, we may use trusted third-party tools and platforms, such as:
- Payment processors to securely handle invoices and transactions.
- Cloud storage and project management tools to organize and deliver client work.
- Email and communication platforms to stay in touch about your project.
These third parties have their own privacy policies governing how they handle data, and we encourage you to review them. We only share the minimum information necessary for these tools to function.
Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.
We recommend reviewing this page periodically to stay informed about how we protect your information. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch with us.